​Thank you for choosing a piece of my handcrafted glass art.

Every piece is carefully packaged by the artist using the same care and attention that goes into creating it. Wherever possible, we use recycled and recyclable packaging while ensuring that your artwork is properly protected during transit.

 

Dispatch Times

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Ready-to-Ship Artwork

 

Most artwork shown as available on our website is completed and ready for dispatch. Occasionally, a piece may be temporarily displayed in a gallery. If this affects the expected dispatch date, we will contact you promptly.

Ready-to-ship orders are normally dispatched within 3–8 working days after payment has been received.

 

Made-to-Order Artwork

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Some pieces are individually created after an order has been placed. Unless otherwise stated on the product page or agreed with you, please allow approximately 3–5 weeks for production before dispatch.

Because every piece is handcrafted, production times may occasionally vary. If there is a significant delay, we will contact you promptly and explain the options available to you.

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UK Delivery

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Orders are carefully packaged by hand using protective materials selected specifically for fragile glass artwork.

We use reliable tracked delivery services wherever possible. Delivery charges are calculated at checkout according to the size, weight and type of artwork ordered.

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

 

International Delivery

 

We do not offer international delivery as standard. Please contact us before placing an order from outside the United Kingdom so that we can confirm whether delivery is possible and provide an individual quotation.

International customers are responsible for any customs duties, import taxes, clearance charges or other local fees imposed by the destination country. These charges are not included in the artwork or delivery price unless expressly stated otherwise.

International delivery times may be affected by customs procedures outside our control.

 

Packaging

 

Every piece is individually wrapped and carefully packaged using multiple layers of protective material to minimise the risk of damage during transit.

Wherever possible, we use recycled packaging and recyclable materials to reduce waste without compromising the protection of your artwork.

Glass is inherently fragile, and damage can occasionally occur despite careful packaging. The artwork remains our responsibility until it has been delivered to you, or to another person or safe place specifically nominated by you.

 

Estimated Delivery Times

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After dispatch, estimated delivery times are:

• United Kingdom: 3–8 working days

• Europe and the rest of the world: confirmed as part of your individual delivery quotation

 

These are estimates rather than guaranteed delivery dates. Deliveries may occasionally be delayed by the courier, customs processing, severe weather or seasonal demand.

If you require an artwork by a particular date, please contact us before ordering. A delivery date will only be considered agreed when we have confirmed it in writing.

 

Delayed or Missing Orders

 

If your order has not arrived within the estimated delivery period, please contact us. We will liaise with the courier and keep you informed.

Where we arrange delivery, responsibility for resolving a missing or undelivered order remains with us rather than with the customer. This does not apply if the parcel was delivered to a person, address or safe place specifically nominated by you.

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If Your Artwork Arrives Damaged

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If your artwork arrives damaged, please contact us as soon as reasonably possible—ideally within 48 hours of delivery. Prompt notification helps us make a claim with the courier, but contacting us after 48 hours does not affect your statutory rights.

Please retain the artwork and all packaging and send clear photographs of:

• The outer packaging

• The shipping label

• The internal packaging

• The damaged artwork

 

We will arrange an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances and in accordance with your statutory rights. Where an item is unique, an identical replacement may not be possible.

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Incorrect Delivery Address

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Please check that your delivery address is complete and correct before placing your order.

If you notice an error, contact us immediately. We will try to amend the address if the order has not yet been dispatched.

We may ask you to pay reasonable additional delivery costs resulting directly from incorrect or incomplete address information supplied with your order. This does not limit our responsibility where the delivery error was caused by us or by a delivery provider acting on our behalf.

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Studio Collection

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You may be able to collect your artwork from our West London studio by prior arrangement. Please contact us before placing your order to confirm availability and arrange a convenient collection time.

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Your Statutory Rights

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Nothing in this Shipping Policy excludes or limits your statutory rights under UK consumer law, including your rights where goods arrive damaged, faulty, not as described or are not delivered within an agreed or legally required period.

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Questions

If you have any questions about delivery, dispatch times or international orders, please contact:

Email: agatahendersonartist@gmail.com

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