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Privacy Policy

Last updated: 31 August 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights under UK data protection law.

Who We Are

Agata Henderson Art and Design, trading as Agata Henderson Artist, is the data controller responsible for the personal information collected through this website.

Registered office: 20 Townholm Crescent, W7 2NA
Email: agatahendersonartist@gmail.com

Information We Collect

When you visit our website, place an order, subscribe to our mailing list or contact us, we may collect:

  • Your name

  • Email address

  • Telephone number, where provided

  • Billing, postal and delivery addresses

  • Order and transaction history

  • Messages submitted through contact forms or email

  • Reviews and feedback you choose to provide

  • Your marketing preferences

  • Information necessary to handle returns, refunds or complaints

 

Wix and services connected to our website may also collect technical information, including:

  • IP address

  • Browser and device information

  • Pages visited and time spent on the website

  • Website usage and interaction data

  • Cookie identifiers and similar technologies

We do not normally collect special-category personal information, such as information about your health, ethnicity, religion or political opinions. Please do not provide this information unless it is necessary for a specific enquiry.

How and Why We Use Your Information

We use personal information for the following purposes and under the following lawful bases:

Purpose

Processing orders, taking payment, arranging delivery and handling returns

Responding to enquiries before an order or commission is agreed

Managing commissioned or personalised artwork

Maintaining tax, accounting and transaction records

Providing customer service and dealing with complaints

Protecting our website and detecting fraud or misuse

Analysing and improving our website and customer experience

Sending newsletters and promotional emails

Lawful basis

Performance of a contract

Taking steps at your request before entering into a contract

Performance of a contract

Compliance with a legal obligation

Performance of a contract and our legitimate interests in managing our business

Our legitimate interests in maintaining security and preventing fraud

Consent where required for cookies, or our legitimate interests where legally permitted

Your consent, or another basis permitted under applicable direct-marketing law

Where we rely on legitimate interests, we consider whether using your information is necessary and proportionate and whether your rights and interests override ours.

We will not sell or rent your personal information.

Website Platform

Our website is hosted by Wix.com Ltd and its affiliated companies. Wix provides the online platform that allows us to display and sell our artwork, receive enquiries and communicate with customers.

Your information may be stored using Wix’s databases, applications and infrastructure. Wix acts as a service provider or data processor for certain information processed on our behalf.

For more information, please see Wix’s Privacy Policy.

Payments

Payments made through our website are processed by Wix Payments or another payment provider displayed at checkout.

We do not normally receive or store your complete payment-card details. Payment providers process this information under their own privacy and security arrangements.

Sharing Your Information

We may share personal information where reasonably necessary with:

  • Wix and other website service providers

  • Payment-processing providers

  • Delivery and postal companies

  • Email and newsletter providers

  • IT, website-security and analytics providers

  • Accountants, insurers, legal advisers and other professional advisers

  • Government authorities, regulators or law-enforcement bodies where required by law

These organisations receive only the information reasonably necessary to provide their services or fulfil the relevant purpose.

International Data Transfers

Some of our service providers, including Wix and payment, email or analytics providers, may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we rely on safeguards recognised under UK data protection law, such as UK adequacy regulations or approved contractual protections. Further information about the safeguards used by a particular provider may be available in that provider’s privacy policy or can be requested from us.

Cookies

Our website uses cookies and similar technologies. These may be used to:

  • Operate essential website and checkout functions

  • Remember your preferences

  • Maintain security and prevent fraud

  • Measure website traffic and performance

  • Support analytics or marketing features

Where legally required, non-essential cookies will not be placed unless you give your consent through our cookie banner. You can change or withdraw your cookie choices using the website’s cookie controls.

You can also control cookies through your browser, although disabling essential cookies may prevent parts of the website from working correctly.

More information is available in our Cookie Policy and in Wix’s information about cookies.

Marketing Communications

If you subscribe to our mailing list, we may send you information about new artwork, exhibitions, collections and special offers.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us. Withdrawing your consent will not affect the lawfulness of marketing sent before your withdrawal.

We may retain limited information on a suppression list to ensure that we respect your request not to receive further marketing.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with legal, accounting and tax obligations.

In general:

  • Order, invoice and payment records are normally retained for at least six years after the end of the relevant accounting period.

  • Enquiry correspondence that does not result in an order is normally deleted within two years, unless there is a reason to retain it longer.

  • Marketing information is kept until you unsubscribe or withdraw your consent.

  • Information relating to a complaint or legal claim may be retained until the applicable limitation period has expired.

Information may be retained for longer where required by law or where necessary to establish, exercise or defend a legal claim.

 

Your Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your information

  • Request restriction of its use

  • Object to processing based on legitimate interests

  • Object at any time to direct marketing

  • Withdraw consent where processing is based on consent

  • Request transfer of information you provided to us in a portable format

  • Complain to the Information Commissioner’s Office

 

These rights are not absolute and may be subject to legal exceptions. We may need to confirm your identity before dealing with a request.

To exercise your rights, contact agatahendersonartist@gmail.com.

You will not normally be charged for exercising your rights. We aim to respond within one month, although the law permits additional time in certain circumstances.

Automated Decision-Making

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on you.

Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

 

Complaints

If you have concerns about how we handle your information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Telephone: 0303 123 1113

 

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, practices or legal obligations. The current version will be published on this page together with its last-updated date.

 

Contact Us

For privacy enquiries or requests, please contact:

Agata Henderson Art and Design, trading as Agata Henderson Artist
Email: agatahendersonartist@gmail.com

 

Legal Disclaimer

This Privacy Policy provides general information about how we handle personal data. It does not constitute legal advice. While we aim to keep it accurate and up to date, data protection requirements may change and the policy should be reviewed periodically and adapted to reflect the services and technologies actually used on this website.

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